A study on the queuing system of the Laboratory Department of Las Piñas General Hospital and Satellite Trauma Center, Las Piñas City.

Castillo, Julius Edgar C. and Pantolla, Hernan G. (2008) A study on the queuing system of the Laboratory Department of Las Piñas General Hospital and Satellite Trauma Center, Las Piñas City. Undergraduate thesis, De La Salle University-Dasmarinas.

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Abstract

The study aimed to minimize the waiting time in the queuing system and craft an improved queuing model that will yield efficiency and better feedback of the clients in the Laboratory Department of Las Pinas General Hospital and Satellite Trauma Center in Las Pinas City (LPGHSTC). The goal of this study is to minimize the cost spent by the customers while waiting for their turn to be attended. This study is used the single-channel queuing mode with costs computations in formulating a new system. The Quantitative Management (QM) for windows v.2 software was used by using single-channel queuing model, Poisson-distributed arrivals with exponentially distributed service times. The Single-Channel queuing model with computations of costs did not cover the waiting capacity of clients. On the average, a regular and common staff earns Php39.75 per hout. With the present minimum wage, according to a study, a typical Filipino should earn Php 43.75 per hour. These figures were the backbones in the computations of the costs. This study found out that the actual average cost of waiting in the queue is Php159.21. If a staff will be added, the total cost will be Php198.88. In addition, an increase of Php39.72 in the total cost is expected per additional staff. The researchers conclude the following the present Queing System is optimal, improvements are not needed anymore and the cost in the queue can be decreased by adding staff members. Based on the results, the researchers recommend the decreasing the waiting time and cost in the queue can lead to the loyalty of clients. Future researchers may study the queuing system of other establishments.

Item Type: Thesis (Undergraduate)
Additional Information: ApM 3 2008
Subjects: G Geography. Anthropology. Recreation > GA Mathematical geography. Cartography
G Geography. Anthropology. Recreation > GB Physical geography
Q Science > QA Mathematics
Users: College of Science and Computer Studies > Mathematics
Depositing User: Ms. Bibiana Alcantara
Date Deposited: 18 Jan 2016 00:34
Last Modified: 18 Jan 2016 00:34
URI: http://thesis.dlsud.edu.ph/id/eprint/995

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